boviX Privacy Policy
boviX ("we", "our", "us") values your privacy. This Privacy Policy explains how the boviX mobile app and related services collect, use, disclose, and protect your information.
1. Information We Collect
- Account information: name, phone number, email address, role, and login credentials.
- Profile and listing data: listing details, images, videos, and related business information.
- Device and technical data: device identifiers, app version, logs, and diagnostic information.
- Location data: approximate or precise location only when you provide permission.
- Notification tokens: FCM tokens used to send push notifications you opt in to receive.
- Voice recordings: when you create a listing by speaking, we record your voice and store the recording together with a text transcript of what you said.
- Farm records and requests: your My Farm Score answers, income and expense entries, Dairy Ledger records and loan requests (name, age, place, number of animals, amount, purpose and the income and expenses you enter). They are used to show you your results and, for a loan request, to call you back about it.
2. How We Use Information
- Provide and operate boviX services and core app features.
- Authenticate users, secure accounts, and prevent abuse.
- Enable listings, buyer/seller/agent workflows, and in-app communication.
- Send transactional and service notifications.
- Remind you about boviX: a notification if you have not used the app for a while and, if you start signing up but do not finish, a phone call from our support team to help you complete it. Tell us if you do not want such calls.
- Improve app reliability, performance, and user experience.
- Comply with legal obligations and enforce our terms.
3. Sharing of Information
We do not sell personal information. We may share information with trusted service providers that help us run the app (for example, cloud hosting, analytics, or notifications), and where required by law or to protect users and our platform.
Loan requests: boviX is not a lender. A loan request is shared with a bank or other lender only if you agree to it on the call with our team. My Farm Score answers are also used without names, to see which farming practices farmers need help with in each district. A loan request that is closed or cancelled is deleted 2 years later.
boviX WhatsApp groups: boviX runs WhatsApp groups, communities and channels for farmers by district, by state and nationwide. The app shows you the ones for your area, and you choose whether to join. Our team may also add your name and mobile number to the boviX group for your district or state. Members of a WhatsApp group can see each other's phone numbers (members of a community and followers of a channel cannot), and inside WhatsApp, WhatsApp's own privacy policy applies. You can leave a group at any time, and you can contact us to ask not to be added.
4. Data Retention
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Voice recordings: recordings are used only to create your listing and to let our team review and moderate listings, check that your speech was understood correctly, and resolve complaints. To turn speech into text, the audio is processed by Google speech services (on your phone and on our servers). Voice recordings are automatically deleted 90 days after they are recorded; the text transcript and listing details remain with your listing until you delete it or your account.
Unused photos and videos: a photo or video you add while creating a listing but never publish is deleted automatically after 3 days. Photos and videos of your listings are kept with the listing.
Activity records: records of sign-ins and actions in the app, kept for security and to resolve complaints, are deleted after 180 days, the period Indian law (CERT-In) requires them to be kept.
Support calls: notes our team makes when calling you (for example, after an unfinished sign-up) are deleted after 180 days, or when your account is deleted.
5. Security
We use reasonable administrative, technical, and organizational safeguards to protect your data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
6. Your Choices and Rights
- You may request access, correction, or deletion of your personal information where applicable.
- You can disable permissions like location or notifications from your device settings.
- Recording your voice is optional: you can always type your listing or use the Sell Animal / Sell Farm Produce forms instead. You may ask us to delete a voice recording sooner by contacting us.
7. Children's Privacy
boviX is not intended for children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this policy from time to time. Updated versions will be posted on this page with a revised effective date.
9. Contact Us
For privacy questions or requests, contact us at bovix.support@gmail.com.